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17 things I have learnt about charity email copy

 

Posted: January 23rd, 2012 | Author:  | 

 http://googledigook.com/2012/01/23/17-things-i-have-learnt-about-charity-email-copy/

I’m leaving email marketing and the charity sector tomorrow, and going to work in B2B social media for Regus. Here are a few of the things I have learnt about writing copy for charity emails:

  1. The ONLY bits that matter in terms of conversion are

    1. subject line
    2. first sentence
    3. link copy
    4. call to action

    Write these bits FIRST. The rest of the email should proceed from them. These are also the bits which will have the largest impact in tests.

  2. READ IT OUT LOUD – if it doesn’t sound like a real person speaking, start again.
  3. Cut, cut and cut again. If the meaning remains the same, you’ve almost certainly made it more elegant by cutting.
  4. You are allowed to begin sentences with ‘And’ or ‘But’.
  5. Abbreviate “not” to “ ‘t “ (eg “do not” becomes don’t). Do not abbreviate “have” to “ ‘ve”. Abbreviating “is” to “ ‘s “ is a judgement call. And read out loud to check – abbreviating makes it friendlier and more natural, but can reduce impact.
  6. There should always be some version of the Call-to-Action above the fold.
  7. Avoid sentences with multiple clauses and sub-clauses – it’s what we learned to do at university, but it’s awful copywriting. Full stop. New sentence. Every. Single. Time.
  8. Steer clear of adverbs. They’re uneccessary. It is stronger to say ‘I believe’ than ‘I passionately believe’. ‘Your Country Needs You’ is stronger than ‘Your Country Really Needs You’.
  9. We deal in facts, not opinions. Avoid ‘could’, ‘would’, ‘ought’ and ‘should’. Never begin a sentence ‘we think’, or ‘we believe’. People ARE going hungry because of biofuels. It IS a scandal. It MUST be stopped. Not ‘We believe that the evidence shows that biofuels may be causing causing hunger. We think this a scandal – it’s one which we think should be stopped.’
  10. The message must be about the recipient, not the sender. Always talk about ‘you’, never ‘we’. ‘You can stop the biofuels scandal’, not ‘We need you to stop the biofuels scandal’.
  11. Email content is a less-than-zero sum game. Talk about three different things, and you won’t get three times as much engagement. You won’t even get the same amount of engagement, split three ways. You’ll get less in total. One message ALWAYS trumps two.
  12. That doesn’t mean you can never communicate more than one thing: put the simplest, most appealing message in the email. The landing page can include more in-depth messaging, secondary actions and links to the really detailed policy stuff. That way the content aimed at the more engaged only  gets seen by them, and the content designed to persuade people to click through stands out more strongly. If it’s an action, and there’s stuff that only the most engaged supporters will be interested in (shares, reports, campaign guides), why not save that for the thank-you page?
  13. Most of your readers won’t see the images – so write good alt-text (especially for call-to-action images) and don’t rely on pictures to convey your main point.
  14. You have 3 seconds to convince someone to engage with your email. That’s all. If they read the first sentence, and they don’t know what you’re trying to tell them, they WILL delete.
  15. Never, ever write a boring or cryptic subject line. Questions, or teasing ambiguity, can be very effective. But if you don’t mention the basic subject matter, it will get ignored by your most important audience: the people who actually care about that subject.
  16. About a third of your readers will have their email set up so they only see the first 21 characters of the subject line. Frontload the best bit.
  17. Read ‘On Writing’ by Stephen King. It’s absolutely gripping, and contains some great copywriting tips. Other good places to look include:

 

16 SEO Tactics That Will NOT Bring Targeted Google Visitors

http://www.highrankings.com/useless-seo-tactics-303

By Jill Whalen

In an effort to keep you from spending your precious time on supposed SEO tactics that will have absolutely no effect on your rankings, search engine visitors, conversions or sales, I present you with 16 SEO tactics that you can remove from your personal knowledge base and/or SEO toolbox as being in any way related to SEO:

  1. Meta Keywords: Lord help us! I thought I was done discussing the ole meta keywords tag in 1999, but today in 2011 I encounter people with websites who still think this is an important SEO tactic. My guess is it’s easier to fill out a keyword meta tag than to do the SEO procedures that do matter. Suffice it to say, the meta keyword tag is completely and utterly useless for SEO purposes when it comes to all the major search engines – and it always will be.

  2. XML Site Maps or Submitting to Search Engines: If your site architecture stinks and important optimized pages are buried too deeply to be easily spidered, an XML site map submitted via Webmaster Tools isn’t going to make them show up in the search results for their targeted keywords. At best it will make Google aware that those pages exist. But if they have no internal or external link popularity to speak of, their existence in the universe is about as important as the existence of the tooth fairy (and she won’t help your pages to rank better in Google either!).
  3. Link Title Attributes: Think that you can simply add descriptive text to your “click here” link’s title attribute? (For example: <a href=”page1.html” title=”Spammy Keywords Here”>Click Here</a>.) Think again. Back in the 1990s I too thought these were the bee’s knees. Turns out they are completely ignored by all major search engines. If you use them to make your site more accessible, then that’s great, but just know that they have nothing to do with Google.
  4. Header Tags Like H1 or H2: This is another area people spend lots of time in, as if these fields were created specifically for SEOs to put keywords into. They weren’t, and they aren’t. They’re simply one way to mark up your website code with headlines. While it’s always a good idea to have great headlines on a site that may or may not use a keyword phrase, whether it’s wrapped in H-whatever tags is of no consequence to your rankings.
  5. Keyworded Alt Text on Non-clickable Images: Thought you were clever to stuff keywords into the alt tag of the image of your pet dog? Think again, Sparky! In most cases, non-clickable image alt tag text isn’t going to provide a boost to your rankings. And it’s especially not going to be helpful if that’s the only place you have those words. (Clickable images are a different story, and the alt text you use for them is in fact a very important way to describe the page that the image is pointing to.)
  6. Keyword-stuffed Content: While it’s never been a smart SEO strategy, keyword-stuffed content is even stupider in today’s competitive marketplace. In the 21st century, less is often more when it comes to keywords in your content. In fact, if you’re having trouble ranking for certain phrases that you’ve used a ton of times on the page, rather than adding it just one more time, try removing some instances of it. You may be pleasantly surprised at the results.
  7. Optimizing for General or Peripheral Keywords: You’re not gonna rank for a one-word keyword. You’re just not. You are likely not even going to rank for a 2-word keyword. So stop wasting your time optimizing for them, andfind the phrases that answer the searcher’s question. For example, most people seeking legal help aren’t putting the one word “lawyer” into Google. They have a very specific need for a certain type of lawyer as well as a specific location in which they hope to find said lawyer. So rather than throwing the word “lawyer” all over your site, ask yourself this: There are people out there who want what you’re providing. What are they typing into Google? Now focus on those words instead. And don’t even get me started on people who put words on their pages that are barely related to what they do “just in case” someone who types that into Google might be interested in what they offer. You won’t rank for those phrases anyway, but even if you magically did, they won’t make you any sales.
  8. Targeting the Same Keywords on Every Page: The keyword universe for any product or service is ginormous. (It really is.) Even if there are one or two phrases that bring you the most traffic, why the heck would you want to miss out on the gazillions of others as well? Stop focusing every page on the same handful of phrases and start targeting each page to its own specific set that most relate to what you’re offering there.
  9. Focusing on Ads as Links: Banner ads, Google AdWords links and most other forms of online advertising do not create links that count toward your link popularity. This doesn’t mean you shouldn’t use this form of marketing – just don’t be deluded into thinking that it will have a direct effect on your organic search engine rankings and traffic.
  10. Mad-lib Doorway Pages: While you may offer lots of products or services that are extremely similar to one another with just one minor change, it’s not a good idea to create separate pages for each of them and making only minor keyword changes to each of them. While this may be okay for paid search landing pages, it’s a duplicate content spammy nightmare for organic SEO purposes. (In fairness, I do sometimes still see this technique work, but it’s still not advisable to do it.)
  11. Linking to Google or Other Popular Websites: It’s the links pointing to your pages from other sites that help you with SEO, not the pages you’re linking out to. ‘Nuff said.
  12. Redirecting a Keyworded Domain to Your Real One: So you have your business name as your domain (as you should), but you have noticed the unfortunate fact that Google seems to really like domains that have keywords in them. Buying one (or more) and redirecting it to your actual website can’t provide you with any advantage because a redirected website (and its domain name) is never seen by the search engines. And besides, even if there were something magical about doing this, again, you’re only talking about one keyword phrase.
  13. Republishing Only Others’ Stuff: While it’s fine to republish an article that someone else published first, if that’s all your blog consists of, it’s not going to help your search engine rankings. Instead of republishing entire articles, discuss them in your own posts and provide your thoughts and opinions on what’s good / bad / ugly about what the others are saying. It’s all about adding value.
  14. Making Minor Changes to Freshen Content: This is not going to help a thing. If any old articles or posts need to be updated, then update them. But just changing a date or a few words will not have any effect on your search engine rankings or traffic.
  15. Nofollowing Internal Links: Perhaps you’re not looking for your privacy policy page to be followed by the search engines, so you add a nofollow attribute to it. That’s all well and good, but don’t fool yourself into thinking that this will somehow control your PageRank flow and get you better rankings. It won’t.
  16. Main Navigation That Links to Every Page: If linking to pages in your main navigation gives them more internal link popularity and therefore more possible weighting with the search engines, then surely linking to every single page of the site in your main navigation should be a good idea, right? Wrong! It isn’t. All it does is spread your internal link popularity too thin and confuse the heck out of your site visitors. Don’t do it. Choose to link only to top-level categories and perhaps subcategories (if you have a reasonable number of them) in your main navigation. This allows users to drill down further when they’re in the category sections themselves.

J.K. Rowling on Failure And Imagination

http://www.jonathanfields.com/blog/j-k-rowling-on-failure-and-imagination/

 

On this first Monday of the New Year, I thought how powerful it would be to share J.K. Rowling’s marvelous 2008 Harvard commencement speech on failure and imagination, two things she illuminates in a way that brings fresh life to their power and impact as we look ahead.

Listen to her words, watch her energy as she speaks.

Fifteen years ago, she was unknown to the world, a young divorced mother living near poverty. In this speech, you’ll see a glimpse into what took her from there to being the creator of a series of books that have sold more than 400 million copies, earned her over a billion dollars and created the opportunity for her to do what she’s here to do.


Highlights include:

“…why do I talk about the benefits of failure? Simply because failure meant a stripping away of the inessential. I stopped pretending to myself that I was anything other than what I was, and began to direct all my energy into finishing the only work that mattered to me. Had I really succeeded at anything else, I might never have found the determination to succeed in the one arena I believed I truly belonged. I was set free, because my greatest fear had been realised, and I was still alive, and I still had a daughter whom I adored, and I had an old typewriter and a big idea. And so rock bottom became the solid foundation on which I rebuilt my life.

You might never fail on the scale I did, but some failure in life is inevitable. It is impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all – in which case, you fail by default.

Failure gave me an inner security that I had never attained by passing examinations. Failure taught me things about myself that I could have learned no other way. I discovered that I had a strong will, and more discipline than I had suspected; I also found out that I had friends whose value was truly above the price of rubies.

The knowledge that you have emerged wiser and stronger from setbacks means that you are, ever after, secure in your ability to survive. You will never truly know yourself, or the strength of your relationships, until both have been tested by adversity. Such knowledge is a true gift, for all that it is painfully won, and it has been worth more than any qualification I ever earned…”

“And many prefer not to exercise their imaginations at all. They choose to remain comfortably within the bounds of their own experience, never troubling to wonder how it would feel to have been born other than they are. They can refuse to hear screams or to peer inside cages; they can close their minds and hearts to any suffering that does not touch them personally; they can refuse to know.

I might be tempted to envy people who can live that way, except that I do not think they have any fewer nightmares than I do. Choosing to live in narrow spaces leads to a form of mental agoraphobia, and that brings its own terrors. I think the willfully unimaginative see more monsters. They are often more afraid.

What is more, those who choose not to empathize enable real monsters. For without ever committing an act of outright evil ourselves, we collude with it, through our own apathy…”

“If you choose to use your status and influence to raise your voice on behalf of those who have no voice; if you choose to identify not only with the powerful, but with the powerless; if you retain the ability to imagine yourself into the lives of those who do not have your advantages, then it will not only be your proud families who celebrate your existence, but thousands and millions of people whose reality you have helped change. We do not need magic to change the world, we carry all the power we need inside ourselves already: we have the power to imagine better.”

The big idea versus small idea debate is dumb. Here’s why.


by Mark Pollard

http://www.markpollard.net/the-big-idea-versus-small-idea-debate-is-dumb

 

The debate about big ideas versus small ideas is dumb. It’s Fox News narrative re-framing applied to advertising. It’s a dubious act of political rhetoric that I’ve seen mostly deployed by digital agencies to make older agencies look their age; often the older agencies oblige. I’m tired of hearing it, and I’m tired of it nearly getting in the way of coming up with good stuff.

Do you know why it sometimes works?

Because the comparison is not about big ideas versus small ideas. It’s actually about a whole bunch of digital executional stuff versus a TV script.

In reality, there are only ideas and ‘some thoughts I’ve had’. There is only original thought and unoriginal thought. There are only ideas that work and ideas that don’t.

What’s an idea anyway?

Next time you hear someone use the big vs small idea rhetoric, nod politely then ask them what they think an idea is – preferably in front of the audience for whom the rhetoric was intended.

For an industry selling knowledge and thinking, I’m often amazed at how undeveloped our own understanding of what we do is – what a strategy is, what an insight is, what an idea is. Sure, plenty of people have trademarked frameworks and sound-bites that sound smart but when you ask them to not just define one of the basic words our industry operates by but to also give you an example of something they’ve done that brings it to life, often the definition that sounded smart doesn’t have a smart example to live through.

As a fan boy of Edward de Bono, the man who coined the phrase ‘lateral thinking’, I do appreciate his ideas on ideas. The easiest way to understand lateral thinking is to start with linear thinking. Linear thinking takes a topic and breaks it into its natural attributes – it follows one line of thinking (hence, linear).

Let’s take tennis. Tennis – tennis ball – tennis racquet – tennis court – Wimbledon – grass – Nadal – ball boys. And so on.

And let’s now throw in ballet. Ballet – ballerina – men in tights – Nutcracker – classical music.

Lateral thinking simply moves across the lines – from one side to the other – with the output being an idea, a novel concept.

Perhaps we should create a tennis ballet? What about a new tennis serve called the Nutcracker? What about men playing tennis in tights – perhaps it would help them jump higher? What about a classical music tennis tournament?

You could throw in another random topic like gorillas and crisscross all day, pushing out new ideas left, right and center.

Now, they wouldn’t all be good – as I’ve demonstrated – but they’d actually be ideas.

So, this is the definition of creativity that I’ve latched onto because I find it to be the most practical and least steeped in mystique: it’s the bringing together of things that don’t normally exist together in a way that makes better, more useful sense. An idea is the output of this act.

Feel free to disagree with me (or de Bono) on this but I keep coming back to this definition and find it useful.

For more on what ideas exist in the advertising world, read How to explain an idea.

How do you size up an idea?

So, if an idea is a novel concept that has brought things together in a way that hasn’t existed before and that is useful, how can one idea be bigger or smaller than the other?

Is it because the idea crisscrossed more attributes from more disconnected topics? Is a tennis ballet a smaller idea than a tennis tournament where we dress gorillas up like ballerinas and the tennis players have to ride the gorillas throughout the entire match while classical music plays?

Is it because a big idea is more useful than a small idea? To more people or to a few people? Was Facebook a big idea when it started or did it become one? Is it actually an idea based on the definition above?

This brings us to impact. Is an idea big or small based on the impact it has?Measured by what?

Is it sized based on the scale of the problem it solves? Is a small solution a big idea if the problem it was trying to address was massive?

Does a big idea costs more than a small idea? Is an idea big if it’s on TV and small if it isn’t?

Is it all of the above, some of the above or something else altogether?

In years past, I have absolutely used the phrase ‘big idea’ (“We need a big idea”) but am trying to put the phrase to bed. I believe it gets used mostly to prevent the speaker from having to say what she actually means: “I want some new, unexpected thinking – not just another TV script… although, yes, we’ll have to do TV – I just don’t want you to only think about that.”

If you want to know what makes an idea big or small, you’d be best asking the people who use this divisive bit of inception for their own definition. I don’t find it useful so I won’t even hazard a guess.

What the idea size debate is really about

OK. So, to the people employing this anti-phallic word war feeling high on their sense of iconoclasm, I agree with you. I need you to know that. Well, I agree with what you’re really saying.

And what you’re really saying is: “It’s time we got beyond thinking about making one TV spot that runs for months, possibly years, and create stuff frequently that keeps people aware, interested and buying from our clients.”

Simple. Who couldn’t agree with that? Do what works more often in a world where things change all the time.

So, where do we start?

I believe that planning in the creative industries is an act of creativity. I believe ideas (as defined above) should be in the strategy from the get-go.

Too often, planners appear part-client, part-account person – putting in obvious words, insights that are post-rationalized to make the committee they report back to feel good about their business. I don’t believe this is planning; it’s head-hours burning.

If you were working on the brand Baby Bjorn (baby carriers) and noticed, as I have first hand, how the world treats men who wears babies better (grandmas give you compliments, air stewards slip you free things they’re not supposed to, cafes give you bonus banana bread, people let you cut in line), how baby-carrying is the man’s job in many (not all) relationships and how many do it with pride reserved for very few things in their lives, how women physically respond to a baby-carrying man, if you’d read research about a certain type of male ape that carries its young around to show the other male apes they’re not worth messing with, and then tried to mesh these sorts of insights into brand or product truths, out will pop ideas. In the strategy.

So, if the man is either the buyer or researcher of Baby Bjorn, perhaps the brand decides to create a content-driven community and utility to help men extract extra benefits from the world – the inside track on new-dad perks: which companies ‘put out’, what you can get and how to make the plays.

Do you think someone could write an interesting TV ad off this? Do you think you could come up with witty video content at least once a month with this? What about a daily tweet? What about a weekly blog post? An event? A book? An app?

In the 5 minutes I’ve been thinking about this example, my answer to all of those questions is, ‘yes’. Again, I’m not saying the example is any good (I’m trying to have fun with it), but for the exercise, let’s now throw it into the big-idea-versus-small-idea debate.

Is the big idea in the strategy – to position Baby Bjorn as a new dad’s perk magnet (12 months of trick or treat every day)? What if the TV ad followed a man doing this around the world for 12 months to see what would happen? What if it was interesting enough to turn into a documentary? What if that documentary was then broken down into 10 really interesting 2-minute highlights? What if a community of men sharing their own perk-getting tips was built around the documentary? What if the community came together to literally trick-or-treat the world with their babies on – but for a charity in Africa (perhaps to collect school supplies)? Which one of these ideas is big and which one of these ideas is small?

Exactly. Wrong question. We should simply be asking, is any of this any good?

Why you shouldn’t limit your ideas

Firstly, if you’re a planner and you’re not putting ideas into strategies, I really don’t understand what your role as a planner in an agency is. If you’re just doing research, then call it so. If you’re really helping the marketing team with marketing plans, call it. If you’d have taken the above example and asked your teams to focus on how safe Baby Bjorn is or how well designed it is and left it at that then I don’t believe you’re doing planning. Thing is, that sort of planning seems to be the majority of our industry. I believe the role is supposed to be about the un-obvious made poetic and compelling.

Secondly, ideas (big and small) should be riddled into everything. A new twist, a new turn can be added to all executional elements – every TV spot, every blog headline, every re-Tweet.

Finally, you’d rarely ask for one idea from the creative process so why just put one idea into it? The more I do this job, the less I believe in the purity of one strategy: execution makes strategy live or die. Yes, there are planning books all over the place that are written with incredible hindsight, making the planner look sage-like, all-knowing. But I believe it’s simplistic to think there’s only one useful insight for a brand, that only one strategy can work. More rapid and earlier exploration of multiple strategies and creative ideas together is something worth exploring.

So…

The big idea versus small idea debate is not worth having. It’s hung around for a few years now but I truly hope it disappears so we can focus on the power of great thinking – and making it happen as often as possible.

Earth Tipping Point

 

  • Earth Tipping Point (ETP) is a global social network designed to actively transform your idea into an environmental project.
  • Through the collaborative efforts of its members, financing strategies and its free project management planning, ETP transforms its members’ ideas into planned environmental projects.
  • ETP also serves as a knowledge database were people share their knowledge regarding environmental hazards and solutions.

http://www.earthtippingpoint.com/

 

Kamal Al Merhebi (Kamal.merhebi@hotmail.com)

CEO and Founder of Earth Tipping Point

Which Top 50 Market Research Companies Are Perceived To Be Most Innovative By Clients?

http://www.greenbookblog.org/2011/06/12/which-of-the-grit-top-50-market-research-companies-are-perceived-to-be-most-innovative-by-clients/

by Lenny Murphy

 

As part of the last round of the GreenBook Research Industry Trends Study we asked respondents to name the companies that they consider to be the most innovative. The result was a list of 50 market research firms that are perceived to be the most innovative. You can find our analysis of the results in the GRIT Report.

In preparing for the next wave of GRIT (coming this month!) I’ve been going back into the data to look for interesting trends or insights that could inform the questions we want to explore in the next phase of the study. It occurred to me that a little extra analysis on these companies could be interesting, so below is a table that shows their total mentions, absolute rank, and the mentions broken out by Suppliers and Clients. Take a look:

  Total Rank Supplier Mentions Client Mentions
Brainjuicer 60 1st 45 15
TNS Global 32 Tied for 2nd 23 9
Vision Critical 32 Tied for 2nd 24 8
Synovate 31 3rd 27 4
Ipsos 25 Tied for 4th 19 6
Nielsen 25 Tied for 4th 19 6
Anderson Analytics 21 5th 13 8
Itracks 18 6th 17 1
GFK 17 7th 13 4
Peanut Labs 16 8th 13 3
20/20 15 Tied for 9th 15 0
Communispace 15 Tied for 9th 9 6
Millward Brown 14 10th 9 5
IModerate 13 11th 7 6
Maritz 11 Tied for 12th 6 5
OTX 11 Tied for 12th 8 3
QualVu 11 Tied for 12th 7 4
InfoSurv 10 Tied for 13th 8 2
Revelation Global 10 Tied for 13th 9 1
Toluna 10 Tied for 13th 9 1
Affinnova 9 14th 5 4
Gongos Research 8 Tied for 15th 6 2
Knowledge Networks 8 Tied for 15th 6 2
Neurofocus 8 Tied for 15th 4 4
Research Now 8 Tied for 15th 5 3
Vovici 8 Tied for 15th 4 4
Burke Inc. 7 Tied for 16th 5 2
MarketTools 7 Tied for 16th 4 3
E Rewards 6 Tied for 17th 6 0
Emsense 6 Tied for 17th 3 3
Forrester 6 Tied for 17th 5 1
Gallup 6 Tied for 17th 3 3
Hall and Partners 6 Tied for 17th 4 2
OnePoint Global 6 Tied for 17th 6 0
Insight Express 5 Tied for 18th 4 1
Insites Consulting 5 Tied for 18th 5 0
Nunwood 5 Tied for 18th 4 1
StrategyOne 5 Tied for 18th 3 2
Truth 5 Tied for 18th 5 0
Allegiance 4 Tied for 19th 3 1
Buzzback 4 Tied for 19th 3 1
Copernicus 4 Tied for 19th 2 2
Insights Now 4 Tied for 19th 3 1
KidzEyez 4 Tied for 19th 4 0
Lieberman Research 4 Tied for 19th 1 3
Market Probe 4 Tied for 19th 4 0
Sands Research 4 Tied for 19th 2 2
SPSS 4 Tied for 19th 2 2
USamp 4 Tied for 19th 4 0

 

OpenIDEO

Who can post challenges?

OpenIDEO is looking for challenges from around the world. Individuals or organizations can sponsor a design challenge, as long as it’s for social good. Depending on the engagement level required by IDEO, we may ask for a contribution to help cover the costs of the challenge. Do you have a challenge idea? Let us know.

http://www.openideo.com/faq

Facebook steals your visitors

http://searchengineland.com/how-mark-zuckerberg-stole-your-search-traffic-what-to-do-about-it-78916

By Brian Massey is the author of the Conversion Scientist blog at ConversionScientist.com.com

It’s a familiar story: businesses finally getting their search optimization stratgy down, putting in SEO the hours, and creating the content that draws links and Google love. They’ve paid the SEO experts. They know their keywords.

And when the traffic comes, they send it off to Facebook and Twitter and LinkedIn.

All traffic to your site has a price. Every visitor costs you something. Even if you’re not paying for PPC (and many of you are), you are paying in SEO fees, in blood, in sweat and in tears for that organic and direct traffic, more than you know.

Just know that the social networks are plotting to take your traffic if you give them the chance.

High Contrast, High Trust, Addictive

It’s not an accident that Twitter, LinkedIn and Facebook chose high-contrast blue logos that show up well on many background colors. In fact, these logos are sometimes the most noticeable thing on a webpage.

This means visitors may see them before they see anything else a site has to offer.

These social brands have high-trust levels. Facebook’s brand will be more recognizable to most of your visitors than your brand. If, as a visitor, I have any trepidation about diving into your website, Facebook offers a nice way out.

Visitors are also drawn to these sites by their dopamine addiction.

Attention Management trainer Maura Thomas explains that every time someone mentions us publicly; every time we get something interesting in our email inbox; every time we get a retweet, we get a squirt of dopamine in our brains.

Eventually, we become addicted to this behavior, and find ourselves checking email and our social networks even when we’ve got plenty to do.

That Twitter logo could look like crack cocaine to your visitors. Do you think such a thing might be distracting from your message?

The Little Numbers That Seal Your Fate

Even if you have a pimped-out Facebook page with custom tab, you are playing a losing game. The reason is that there is a little beacon on Facebook and LinkedIn that will generally insure that a visitor will never return to your site.

 

The little numbers tell people they can ignore you.

Facebook’s little red numbers on deep blue background are like little dopamine pills, calling your addicted visitors to find out what their friends are up to. LinkedIn offers a bright orange number on a muted background. Same effect. “Give me a hit.”

 

LinkedIn lets visitors know when they can feed their addiction.

These harmless little chiclets actually scream to visitors that there is news of a loved one, that someone wants to chat, or that someone has purchased a virtual farm animal. So powerful is the call of this image, that I hesitate to include the screen capture here for fear of losing you, my reader.

Twitter doesn’t hold back. All of your most recent tweets are there on display, complete with links to other sites and tantalizing 140 character invitations to click.

Twitter lays juicy links right out in front of us.

Even if you open your Facebook page, Twitter profile or LinkedIn Group in a new window, your wayward visitors will rarely find their way back with the same level of intention. The call of the little numbers is too strong.

This is powerful stuff, but you can make it all work for you, not against you.

Pick The Right Time & Place

If you look at the sites of those brands known for their social success, you will find that they don’t ask you to join them on Facebook, Twitter or LinkedIn until after you have become a customer. Look at Zappos for example. Dell claims to have sold millions of dollars of computers via Twitter. You don’t see any invitations to join on their home pages or landing pages.

The right time to invite visitors to your social networks is after they have signed up for your mailing list or after they have purchased something. At this point you have a platform with which to continue the conversation – email – that is far more direct than the social networks. Furthermore you own the information. Your contacts aren’t left to the whim of Mark and his cronies.

Place your social media logos on your confirmation, or “thank you” pages, in your confirmation emails, and in your email signatures.

I believe that you should also place them on your Contact page, as often visitors to these pages may want to interact with your business on social networks.

If you are compelled to place them on a landing page or homepage (gasp!) place them at the bottom. Make them small. Hide them.

Finally, you should persuade your competitors to put these logos on their sites, just don’t do anything illegal.

Leverage Their Trust

If you look at this another way, we know that trust is a big factor in your conversion rates. It is a time-honored tradition to “borrow” the brand trust of other businesses. The most common form of this is placing credit card logos near “add to cart” buttons. Vendors often put the logos of their customers on their marketing materials to great effect.

But these logos don’t take the visitor off to the customer’s site, and yours shouldn’t either.

You can do the same with Facebook, YouTube, Flickr, LinkedIn, Twitter or any other social network. Look at the bottom of this page for some in-context social gestures. These allow visitors to share your work without taking them away to Zuckerland.

Consider a Facebook Connect login. One of my clients placed the “Login with Facebook” functionality on his site login form. Few people use the Facebook login, but he saw a significant increase in new leads. The Facebook logo made visitors more comfortable giving this client  their information.

Trust is critical. Don’t be afraid to borrow.

Have The Conversation On Your Site

If social proof is important to your purchase process, have the conversations on your site. Offer your visitors ways to rate and review and comment.

Beware of doing something like putting your Twitter stream on your site, however. The links to interesting articles included in many tweets could twitter away your store-bought traffic.

Know Your Social Media Conversion Rate

The one big exception to all of this is that you rock your social media conversion rate. If you can get your social connections to return to your site and bring a few people with them, then your best strategy may be to send them off to your social landing pages.

If you have data that shows your social media networks are generating revenue for you, then build those social networks. If you aren’t sending email to your house list frequently, you may be better off building a social network. There is no sense in building a list if you don’t have anything valuable to send them.

The Best Traffic Flows From Social Networks

It is conventional wisdom to advertise your social media account “everywhere.” Clearly this isn’t always the truth.

If you are investing in SEO and online advertising, you will probably find that it is cheaper to advertise your Facebook page on Facebook. Conversion rates are higher on Facebook when you keep the visitor on Facebook.

Then, I invite you to find ways to get traffic from social media to your site. Create some content and share it with your friends, followers and connections. When they come, give them some good reasons to stay, to subscribe or to buy. Then, and only then, ask them to share.

This is the way these social networks are designed: to make advertisers happy. Stop sending hard-won visitors to social media oblivion and start focusing on getting more visitors from these social networks. I promise Mark won’t mind.

Opinions expressed in the article are those of the guest author and not necessarily Search Engine Land.

The Like button is not a social media strategy

 

http://thenextweb.com/socialmedia/2011/06/09/a-lesson-from-zappos-the-like-button-is-not-a-social-media-strategy/

 

Since its introduction, the Like button has provided as many difficulties as it has opportunities for brands. It seems to be largely responsible for the near-meaningless race to numbers we’re now experiencing, as it places a value or an indicator of success against every piece of content it’s installed against. Whether this is your site, a blog post, a piece of clothing, a classified listing – the Like button has become dangerous for brands, as many seem to view it almost as their complete social media strategy.

We’ve seen a proliferation of Like buttons in marketing both offline and online, including the most annoying Facebook Like advert we’ve ever seen, but often the call to action is completely lost or there seems to be no strategy behind its placement. The temptation to make the Like button centre stage because of its ease of use, and the option to tick the social media box when it’s done can be dangerous for brands who risk missing out on the real potential.

Use it strategically

I was reading an interesting post by Brian Massey on how brands are so willing to give all of their potential traffic over to Facebook when it is then incredibly difficult to get this traffic to return to your own site. I’ve seen many examples where referral traffic from social media channels performs poorly on a site, as people generally want to stay within the channel they started in. Yet we’re so tempted to plaster our site with the Like button to encourage social interaction and encourage word of mouth around the content or products we’re producing. In the article, Massey uses the case study of Zappos – often hailed as a leader in social media marketing – and the distinct lack of any social media buttons on its site. A look at its homepage shows that the focus is completely on the products themselves (hardly unusual if you go back 5 years):

This isn’t to say that Zappos doesn’t ‘get’ social media; it simply gets when to use it and when not. This hasn’t affected its social media activity, as they boast a very active Facebook Page with great elements such as a featured fan of the week and have over 128,000 fans. But it isn’t afraid of using the Like button call to action where it fits, as the screenshot from this tab on its Facebook Page shows.

Further to this, as soon as you click on Like, the immediate call to action on the tab revealed is to join the company’s mailing list:

While many brands are resistant to encouraging data capture on their Page for fear of putting fans off, Zappos goes the other way completely and makes it the main call to action on the tab though it’s not a necessity to reach additional content. Zappos are using social media and the Like button in a way that strategically drives transactions on the site without using every available point to push people to its Facebook Page, especially when it has started out on its website. What Zappos does practice is integrating social technologies on its site such as offering live 24/7 support. This could just happen on its Facebook wall, but it has found a way to encourage this interaction on the domain that it owns. This is fairly unique, as many brands push people to Facebook wherever possible. The question of course, comes down to how you are using your Facebook Page. Is it okay to continually push people there, if you’ve actually found a way to drive sales in a new, socialised way?

Backlash against the Like

I recently spotted an ad online (found through Michael Litman, and his picture below) featuring KFC’s latest poster campaign for a new product with the tagline ‘Zero Likes but Good News! Only 99p’. This is a completely tongue in cheek approach by KFC, but is a distinct reference to the brands who focus on the Likes above everything else.

This is a difficult decision for brands to face. When the Like button is so easy to install and adds an instant social feature onto your content, it can be tempting to think it’s doing the work for you. The danger of course, is that it’s not doing anything for you, if the content, products or services can’t stand on their own. It’s easy to think that by adding a Like button you are instantly social and relevant to your audience. The Like button is a mechanic not a strategy in itself. It works when there is a complete social media strategy for the brand that the Like button can facilitate, but not be the key driver of. The Like button is a facility for individual users who want to share and document the content that they Like with their friends. There are still many brands who misunderstand this, for example thinking that if they install a Like button next to items on their site, it will drive numbers to their Facebook Page, as opposed to the Page itself.

Using the Like button

You can’t argue with the fact that people like the Like button as 50 million links are Liked each day. The challenge for brands is in deciding how and when this should be used. This might seem insignifacnt, with the temptation remaining to stick it up everywhere on your site just because you can. But when every placement of this button is potentially a click away from your site (if you’re using it to drive people through to your Page), or a piece of content shared between friends (if you’re placing the Like button besides individual pieces of content), there needs to be more of a strategy behind it. If you want people to share your content for example, how is the article written to consider the fact that all some people might see is the title and a short extract? Have you thought about the image you’re using, or have you thought about how you could convert this potential new traffic that one user could be sending your way? And if you’re driving people to your Facebook Page from your site, have you considered how you can retain them as a consumer once they click through? Are they going to see an offer on your Page that will drive them back for example, or land on a tab that will capture their data?

This is certainly the ‘business’ end of social media, and thinking like this displays an understand of how social media can really drive revenue. This should be at the heart of every social media strategy, or every decision to place a new Like, follow +1 or find us button on your site. Remember this is one step, not the sum of your social media strategy

Gathering 11


gathering-logo-with-text-180x180

By Gavin Heaton
http://www.servantofchaos.com/2011/05/come-to-gathering-11-in-melbourne.html

 

Next month in Melbourne, leading thinkers, change-makers and collaborators from across Australia and around the world are gathering to explore whatʼs possible, and to develop ideas on how we can best solve todayʼs most pressing social and environmental challenges. It’s a great chance to share your brain with some super smart folks!

There are some great participants including:

  • John Hagel: co-chair Deloitte Center for the Edge (USA) and co-author of The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion
  • Michel Bauwens: Belgian technologist, theorist and researcher on culture and business innovation and founder of the Peer to Peer Foundation (Thailand).
  • Venessa Miemis: futurist, digital ethnographer and writer at Forbes.  Blogger at Emergent by Design, founder of Open Foresight and producer of The Future of Money (USA).
  • Pete Williams: social web revolutionary and CEO of Deloitte Digital. Helped rebuild Flowerdale after the 2009 Victorian bushfires and is #hannahsdad (Australia).
  • Kate Carruthers: Marketer, technologist, educator, blogger. Co-Chief Changemaker at Social Innovation Sydney (Australia)
  • Christine Egger: champion of social innitiatives and former Co-Director of Social Actions (USA).
  • Stephen Johnson: Social Enterprise Evangelist and Community Catalyst. Head of Social at Community Engine (Australia).
  • Jean Russell: collaboration catalyst and founder of thrivable.org and thrivable.net (USA).
  • Kristin Alford: Futurist and communicator at Bridge8. Exploring the role of science & technology, in innovation, economic development, social change and sustainability (Australia).
  • Tim Longhurst: Futurist, speaker, minimalist and activist (Australia).
  • Ehon Chan: Researcher, teacher and change agent. Co-founder News Unlimited and YESBrisbane, Board Member at PlanBig (Australia)

http://gathering11.net/program/

 

 



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